Privacy notice
How we handle the details you send us through this website. Last updated November 2026.
Who we are
The One Hygiene Support is a trading name of The One Hygiene Limited, registered in Northern Ireland, company number NI697971. Registered office: 15 Moyraverty Meadows, Moyraverty, Craigavon, BT65 5GY.
The One Hygiene Limited is the controller of the personal data described in this notice. For any privacy question or request, email contact@theonehygiene.co.uk.
What we collect
When you use the site visit form, we collect:
- your name and company
- your email address and, if you give it, your phone number
- the site location, what you need, your message and your preferred contact time, if you give them
If you call, WhatsApp or email us directly, we keep the details you send in the same way.
Why we use it
We use these details to respond to your enquiry and, if you want one, to arrange a site visit. We do not use them for anything else, and we do not sell or share them for marketing.
Our lawful basis is legitimate interests: responding to business enquiries that you have chosen to send us.
Who processes it for us
This website and its form are hosted by Netlify, which receives and stores form submissions on our behalf. Netlify is based in the United States, so your details may be processed outside the UK. Where they are, we rely on safeguards recognised under UK data protection law.
Like most web hosts, Netlify keeps short-term technical logs, including IP addresses, to run and secure the service.
How long we keep it
We keep enquiries for up to 24 months, then delete them. If a contract follows, we keep the details as part of our customer records for as long as the contract and our legal obligations require.
Your rights
Under UK GDPR you have the right to:
- ask for a copy of the personal data we hold about you
- ask us to correct or delete it
- ask us to restrict how we use it, or object to our using it
- ask us to transfer it to you or another organisation
To use any of these rights, email contact@theonehygiene.co.uk. We will respond within one month.
If you are unhappy with how we have handled your data, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113. We would appreciate the chance to put things right first.
Cookies
This website sets no cookies. It uses no analytics, tracking or advertising tools, and loads no third-party scripts. Fonts are served from our own site.